AOL Computer Checkup: Frequently Asked Questions

How do I download AOL Computer Checkup?

Once you subscribe, you can download computer checkup onto your computer.

Note: Alternatively, you can download Computer Checkup by clicking the Get Started Now button in the confirmation email that you received when you subscribed to Computer Checkup.

Do I need to make a long-term commitment to use AOL Computer Checkup?

No. We may offer free trials that allow you to try Computer Checkup risk-free, and our monthly subscriptions can be canceled at any time.

How does AOL Computer Checkup optimize my computer?

AOL Computer Checkup cleans up and speeds up your PC by deleting the "junk" data that gets left behind when you delete applications and files from your computer. Computer Checkup's Disk Tools, Disk Space Explorer, and Duplicate File Remover software will help you organize the information on your computer and lose the stuff you don't need, while keeping the stuff you do. Computer Checkup's Window Optimizer can also optimize your computer's memory and battery life to help keep your machine running like new.

How can AOL Computer Checkup help keep my files secure?

AOL Computer Checkup has security featured designed to help keep your data protected from threats. The File Encryptor tool will lock up your sensitive files and keep them from being accessed by unwanted parties. The File Shredder tool will permanently delete files and folders from your computer and overwrite the deleted material with random data, making deletion permanent. And AOL Computer checkup keeps you advised of your security status, so you always know whether you're protected. Computer Checkup also comes with backup software that lets you keep your files and documents safe, so an accidental deletion is no cause for alarm. Computer Checkup even automatically backs up critical system files you didn't know were critical. The Privacy Cleaner software deletes unwanted trackers from your documents and Internet browsing history, helping to safeguard your data against unwanted attention.

How do I get technical support for AOL Computer Checkup?

For assistance with Computer Checkup please call us at 1-866-485-9225 or click here.

Will AOL Computer Checkup work on any PC?

AOL Computer Checkup is designed to run on Windows PCs. Here are the minimum system requirements for AOL Computer Checkup to work on your PC.

  • Microsoft Windows 8 / Windows 7 / Vista / Windows XP (either 32 or 64 bit)
  • 512 MB of RAM
  • 150 MB of disk space
  • Internet Explorer 6.0 with Service Pack 2 or later
  • Internet connection (broadband recommended)

How do I view my billing information/history?

Visit myaccount.aol.com and sign in with your email address (or username) and password. In the Price Plan section, click the Manage My Premium Services link. Select AOL Computer Checkup Premium from the drop-down menu to manage the billing information/history.

For questions regarding your billing information, contact us at 1-866-485-9225 between 8AM and 1AM EST, Monday through Friday, and between 8AM and 10PM EST on Saturday.